Support
A real person reads this address, usually within a day or two.
Common questions
How do I paint with someone?
Tap Paint Together on the home screen. You get a six-character code and a QR. Whoever's joining types the code into Join someone, or scans the QR. On the same Wi-Fi it connects straight away; otherwise it goes through the relay, which takes a second or two longer.
Do they need to buy it too?
No. Joining a session is free and unlimited, and a guest paints with everything unlocked. Only the person hosting a room of more than two needs the purchase.
Where are my paintings?
In Smudjo's folder in iCloud Drive, or on the device when iCloud is off. They're ordinary files: open them from the Files app or Finder, move them, or back them up like anything else.
Can I use it without an internet connection?
Yes, entirely. Painting is always offline. Even Paint Together works with no internet at all, as long as everyone is on the same Wi-Fi.
I bought it on one device. Do I have to buy it again?
No. One purchase covers iPhone, iPad and Mac, and it's shared with your family. If it doesn't show up, use Restore Purchase in Settings.
A stroke stopped and said "The stroke stopped here."
A very long stroke on a big painting can need more memory than the device has. Smudjo then ends it where it is, so the app is never closed for it: the stroke is kept, Undo takes it away in one step, and your painting is safe. Merging layers you're done with leaves room for longer strokes, and strokes go further when you zoom in.
Something went wrong in a session.
Email us with what happened, roughly when, and which devices were in the session. The section below says what helps most.
Reporting a bug
What helps most: which device, what you were doing, and whether anyone else was painting with you at the time. If it happened in a session, say whether you were hosting or joining — the two behave differently and it narrows it down fast.